Company Info
Aviva Plc

Company Profile

Change Lead - Global Service Delivery


Job ID:





Salary Type:

per year

Employment Type:

Full time

Desired Job Title:

Change Lead - Global Service Delivery


Driving / Logistics



Job Description:

As an output from Service Management incidents and investigations changes will need to be made to Aviva systems and processes. * This role exists to manage and deliver the changes raised via Service Management actions. * This role will perform all Project Management activities and end to end lifecycle management of Service Management change projects. * Scope is to manage all Global Service Delivery BAU change. Key aspect of the role: * Shape projects / develop business cases to implement Service Management incident recommendations. * Drive exceptional levels of service through successful project deliveries. * Manage end-to-end approved Service Management projects including: + Construction of all project management artefacts (Charter, Quality Plan, Gating documentation, etc.) + Active management of all stakeholders. + Identification of appropriate resources and the management of the project team. + Management of project resources. + Management of project costs/finances. * Deliver Service Management projects to time, cost and quality in accordance with Aviva Project Management disciplines. * Provide excellent levels of leadership for both internal and partner resources. Risk & Controls: * Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE. * Ensure that issues and actions associated to controls / risks are remediated in a timely manner. * Maintain appropriate records and ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance level. * Report and escalate the status of the relevant risks, controls and standards as appropriate. Key Deliverables: * All projects assigned delivered to time, cost and quality. * Improved service through successful project delivery. * Effective risk and issue management that minimises risk exposure and resolves issues swiftly. * Provide regular progress updates on in flight projects including detailed delivery plans. * ITIL Foundation, or relevant experience. * Business case creation. * Financial / budget management. * Benefits realisation. * Supplier Management. * Application Development Lifecycle. * Service Management experience. * End to end project lifecycle management experience. * Ability to influence others effectively to achieve the required outcome. * Strong problem solving abilities. * Ability to work in a time-pressured environment. * IT Service Management - ITIL. * Previous experience of delivering and managing projects in a complex IT environment. * Data manipulation experience. * Previous Service Management (Incident, Problem, Change, Event Management) experience. * Relevant financial services industry experience. * Working with and managing outsourced IT services and suppliers. * Strong IT Infrastructure knowledge. * Self-motivated and have the ability to work unsupervised and on own initiative - but be prepared to accept direction where necessary. * Strong interpersonal skills required to communicate effectively with both technical and business communities. Salary: £42,750 - £82,400 dependent on skills & experience. * Generous defined contribution pension scheme. * Annual performance related bonus and pay review. * Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days. * Up to 30% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family. * Excellent range of flexible benefits to include a matching share save scheme. One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Luke Goffin in the Resourcing team.

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