Company Info
Berry Recruitment


Company Profile

Customer Care Associate Job in Wells-next-the-sea

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Job ID:

1004433

Location:

Wells-next-the-sea 

Salary:

£8.00

Salary Type:

per year
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Title:

Customer Care Associate

Category:

Customer Service

Posted:

06.11.2018
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Job Description:

Berry Recruitment are recruiting for a Customer Care Associate for a luxury brand.

You will be responsible for the delivery of Customer Care focusing on Customer Contact and order processing. You will need to provide a high level of service when carrying out any duties relating to the Customer Service of our external and internal Customers.

Key Responsibilities include:

-Process and complete any tasks related to Customer contact, speaking with Customer on the Telephone, by email or by live chat

-Maintain the brands reputation for excellent Customer Service both internally and externally

-Assist Customers with placing online orders, tracking orders, general order queries or any other question.

-To be responsible for checking and releasing orders that have been flagged as potential fraud.

-Following up on any Customer Communication that is requested from other areas.

-Assisting our retail team with Customer Queries passed to Head Office.

You will need to be able to travel to the Holkham Studios location therefore a car is a necessity.

If you are interested please submit your CV or call the branch for more information