1st Line Support Analyst
Bury St. Edmunds
We're looking for an enthusiastic, driven IT Support Technician to join a great business in Bury St. Edmunds.
Previous experience of Active Directory, Microsoft Office, Logging/escalating calls and working in a team is a minimum requirement.
Act as the first point of contact for all my clients reporting incidents and service requests.
Ensure all relevant and important information is captured and documented within the IT Service Management System tool.
Utilise investigative lines of questioning in order to perform effective and informative troubleshooting activities.
Resolve client calls to a very high standard.
Ensure that customers are consistently managed with a very high calibre of professionalism.
Ensure that the team is making full use of available resources and be mindful of agreed SLAs
Escalation of calls as appropriate
Take ownership of calls
Perform on-going and pro-active administrative IT tasks, with high levels of integrity
Please apply with your most recent CV for consideration