Company Info
Pickr Limited

Company Profile

Group Head of Customer Services Job in Norwich


Job ID:





Salary Type:

per year


Group Head of Customer Services


Customer Service



Job Description:

Start your story by embarking on an exciting career at the market leading book wholesaler, Bertram Group….. The Role We have created an opportunity for a strategic GroupCustomer Service Manager, joining Bertram Group's Senior Leadership Team, supporting the company's vision to be the global bookseller of choice. This is an exciting time to join Bertram Group as we embark on a period of significant change and work towards achieving our mission to offer the widest range of books that inspire, educate and entertain. Who we're looking for
  • Extensive background in customer service, currently operating at senior level
  • Able to produce a clear group customer service strategy and implement associated change plan at pace
  • A strong track record of delivering an excellent customer experience
  • A Highly energetic, dynamic person who thrives in a high performing business
  • An analytical mind, able to use data and business intelligence to drive performance and improvement
In a culture of change and improvement, we are seeking an individual who believes in encouraging individuals to challenge the norm. Competent, high performing individuals are rewarded with opportunities to further develop themselves and their careers. Disclaimers Bertram group reserves the right to close this vacancy early so we recommend you apply at your earliest convenience. If you do not hear from us within 14 days of the date you apply, please assume your application has not been successful. Bertram Group collects and processes personal data belonging to anyone engaged by the Company for service i.e. job applicants, employees, workers, contractors, volunteers, interns, apprentices. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. You may request a copy of our Privacy Notice for further information and to understand and execute your rights.