Company Info
Hays Specialist Recruitment Limited

Company Profile

Service Desk Analyst Job in Ipswich


Job ID:






Salary Type:

per year


Service Desk Analyst


IT & Communications



Job Description:

Service Desk Analyst - Permanent - Suffolk - up to £23,000

Your new company

I am currently working with a well established services company who are looking for a Service desk analyst to support the business continued growth.

Your new role

In your new role you will be the first point of contact for escalations within the service desk team providing comprehensive phone support for the resolution of users incidents and problems while maintaining a high level of customer service.

Your duties will also include but will not be limited to lasing with 3rd party vendors where required, provide cover to the other business services staff as required and identify and take part in initiates to improve the quality and effectiveness of the IT operational service.

What you'll need to succeed

To succeed in this role your previous experience in a help desk environment and providing a high level of customer service with a passion for IT and continued growth as an IT professional will all lead to your success in this role.

Having previous experience with technologies such as Microsoft Active Directory, Microsoft Exchange and Microsoft-based operating systems and troubleshooting also having a professional qualification such as ITIL, MCSA will all be beneficial in this role.

What you'll get in return

In return you will receive a competitive salary + benefits package including great holiday entitlement and staff discount schemes, working within a team of experienced professional and all the tools needed to complete your work to the highest standard.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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