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Telecoms Engineer Job in Norwich

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Job ID:

1045210

Location:

Norwich 

Salary:

£28,000.00

Salary Type:

per year

Employment Type:

Full time
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Title:

Telecoms Engineer

Category:

IT & Communications

Posted:

04.12.2018
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Job Description:

Telecoms Engineer, Norwich

Resolve Recruitment are working with one of the leading Telecoms groups who provide a range of solutions to businesses across the UK. Due to growth within the Engineering team, they now seek a Telecoms Engineer to join their established team.

The role;

* responsibilities to cover core business of telecommunications Tech Support and installations
* Application creation and build assistance in line with product strategy
* Continued maintenance of applications
* Record notes of customer calls via RPM customer base management system (Synergy)
* Raise support tickets for customer as and when required for technical support desk
* Rectify tickets within set timeframes and SLA (Service Level Agreement)
* Assist with installations of RPM systems to customer premises nationwide when required
* Assist with customer visits as and when site visit required to rectify ticket
* Updating of Synergy customer notes/tasks when required
* Liaise with customer throughout ticket process to ensure customers are kept informed through to resolution
* It is highly likely you may need to be away from home from time to time whilst supporting installations/faults at customer premises
* Out of hours and/or overtime may be required from time to time

The person;

* A true leader and motivator, self-driven & self-motivated, results-oriented
* telecoms installations engineer (experienced in traditional, hybrid and cloud systems).
* has experience of Cat5e cabling, data networks and telephony analogue lines
* Natural forward planner who critically assesses owns performance
* Someone with a telecoms networking and cabling background is ideal BUT not essential
* Either a strong IT Networking, Data networking or CAT Cabling will be considered
* Some who can spend periods of time away from home for project installations

The rewards;

* Basic salary of up to £28,000 depending on experience + overtime
* Van (or expenses) & other company benefits
* Accommodation, expenses & £25 additional paid for any nights away
* Other excellent benefits & perks
* Recognised training, ongoing support and professional qualifications

For more information on this exciting and rewarding Telecoms Engineer career APPLY BELOW

Key:

Lead Technical Support Engineer, CAT Cabling, Networking, cabling, data networking, programming, IT Networking, Bristol