We are looking for an organised, enthusiastic person with great customer service telephone skills and a basic geographical knowledge of the UK. Based in or near Newmarket. Our Client is a market leaders in the provision of managed IT services to the retail and hospitality sectors. Thriving on delivering customer satisfaction with installation, maintenance, repairs, configuration and staging for all IT products within the retail & hospitality industry. We need your help to shedule the engineers and order the parts for customers. This role is all about ensuring customers are kept up to date with the progress of resolving the faults logged with the engineers. This may be via links to their systems, or by phone call and email. Ensuring customers are aware of the times for their service visits, aware of any issues and kept up to date with any queries they log. Validating calls and arranging revisits are important parts of this job and booking access for engineers to ensure they can get on site. As Key Tasks and Responsibilities:
Starting salary circa £18/19K plus performance related bonus!
- Control of all customer data
- Logging customer calls
- Monthly SLA management
- Resolution of aged calls
- Planning revisits
- Call validation
- Customer communication
Shifts are rotational as follows: Two weeks at 8-5pm, 1 week at 11-8pm and 1 weekend in 3 at 8am-8pm. However, the week of the weekend to be worked, you will get 3 days off split either side, so a Friday, Mon Tues or a Thurs Fri Mon. Based on the outskirts of Newmarket, and due to shift rota, you will need your own transport and there is plenty of parking onsite.
If you have great communication skills, are organised and have good IT system skills, this could be just the role you have been looking for! Being part of a friendly team, good training in place and the opportunity to progress
over time are some of the reasons you will want to apply for this role. Immediate start for the right candidate Apply now so as not to miss out on a great opportunity. PurplePower Recruitment is acting as the agency on this permanent role. By applying to this role, you are sending your data to PurplePower Recruitment. This is stored by us on our system and only used to get in touch with you regarding this role or others which may be suitable. You can ask to be removed from our system at any time.