Company Info
Green Duck

Company Profile

Solutions Engineer Job in Norwich


Job ID:





Salary Type:

per year


Solutions Engineer


IT & Communications



Job Description:

Solutions Engineer - Green Duck are looking to recruit a Solutions Engineer to be based from our HQ in Bury St Edmunds. We're quackers about three things - technology, pizza and getting things done. Our client portfolio expands across the UK and Europe, so we are looking for an enthusiastic, customer focused Solutions Engineer who wants to be part of our highly-skilled, fun team. Our ideal Solutions Engineer will take part in the planning, installation and documentation of IT systems at network sites located throughout the UK. You should ideally have at least 5 years' experience delivering IT projects, along with excellent communication skills. An in depth knowledge of Microsoft Server Operating Systems, Hypervisors, Hardware, IP LAN & WAN networking, Exchange, O365, Skype for Business and SCCM is essential. What you'll bring to our team:
  • A passion for IT and technology!
  • A "can do" attitude is essential
  • Ability and willingness to learn new skills as required
  • Excellent troubleshooting skills
  • Diligent and with great attention to detail and the ability to make decisions based on competing information and pressures
  • A full clean driving licence and willingness to travel
  • ITIL version 3 qualified or a very good understanding of ITIL best practices
  • Enthusiasm and a customer focus mind-set
  • Strong customer service skills and the ability to effectively interact with technical and non-technical customers
  • High levels of integrity and quality of service at all times
  • Demonstrable experience of end-user computing support in commercial environments
  • Flexible approach to working hours, including shift and out of hours as required
  • Effective time management and prioritisation skills
  • Experience of managing 3rd parties and 3rd party delivered services
  • Excellent people management skills, with a willingness to support and mentor junior staff
  • Able to work under pressure and meet deadlines
  • Able to manage sensitive and sometimes confidential information
  • Self-motivation and able to take responsibility
  • Able to demonstrate initiative and a proactive approach to daily tasks
At Green Duck we love two things - innovation and people. We'll provide you with a challenging and energetic environment, working with like-minded, awesome people. No day will be the same and we promise to support and nurture you through your journey with us. We recognise and reward great talent, the successful Solutions Engineer can expect to receive a competitive salary based on your experience, plus a company-contributed pension, childcare vouchers and regular social events. If this sounds like your cup of tea, please forward an up to date CV as soon as possible. We would love to hear from you! This vacancy is being advertised and handled by Spider. The regions Fixed Fee Web Recruiter and Online Job Advertiser. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond. Additional keywords: solutions engineer, IT, technology, network, Microsoft server, ITIL, IP, WAN, LAN By applying for this role you give permission for Spider to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Spider Web Recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.