Company Info

Company Profile

Service Desk Support Analyst Job in Norwich


Job ID:






Salary Type:

per year

Employment Type:

Full time


Service Desk Support Analyst


IT & Communications



Job Description:

Are you an experienced IT Service Desk Support Analyst, passionate about IT and looking for a new job in Norwich?

If so, I am recruiting for an IT Service Desk position for a leading local digital media business who have a huge portfolio and prominence, not only in East Anglia but the whole of the UK.

Working with this hugely successful business, you will be part of a dynamic Helpdesk team and be responsible for supporting a variety of technologies and users across 1st and 2nd Line. As the first point of contact for customers, you will need to have strong communication skills, and a genuine desire to help solve a range of system issues.

Desired Skills:
. Previous IT Support experience
. Strong communication to support users via telephone, remote access and in person
. Knowledge of basic server and network principles
. Experience with working towards tight deadlines within a busy service environment with clear SLA's
. A degree in an IT related field, ITIL qualifications or certificates in Microsoft or equivalent is advantageous but not essential

This is a great opportunity for an individual who is wanting to grow their career and to be a part of a structured training programme. This business will support you in obtaining accreditations as you learn and develop your knowledge further within a driven and passionate team.

For more information, please contact Lewis Hamber or click to apply. A full job specification is available.

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