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Anonymous


Company Profile

Contact Centre Representative Job in Norwich

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Job ID:

763238

Location:

Norwich 

Salary:

£22,500.00

Salary Type:

per year

Employment Type:

Full time
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Title:

Contact Centre Representative

Category:

Customer Service

Posted:

10.05.2018
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Job Description:

An opportunity to join a fast paced Contact centre based in Norwich with free parking - The role is supported with outstanding training and the opportunity to develop and progress within the company. The role will include:

* Engaging with customers with questioning skills and rapport building techniques to arrange sales visits from interest gained via our website
* Dealing with both new and existing customers
* Using a friendly and engaging manner reflecting the ethos of the business together with maintaining a strong target driven focus
* Manage your database effectively and recording details in a compliant manner
* Using strong product knowledge ensuring the best customer journey

You will need the following experience and qualities:

* Previous contact centre experience is desirable but not essential
* Ability to learn in a fast paced environment
* Strong customer focus demonstrated in a previous role
* Excellent communication skills
* The ability to work within a KPi driven environment
* A strong team player

Part time hours available:

* Wednesday - 6pm - 9pm - Thursday and friday 5.30pm - sat & Sun 9am - 2pm - 20 hours
* Mon - Tues - Thurs - fri 6pm to 9pm Sat 4-8pm = 16 hours
* Sat & Sun 12pm - 8pm - 15 hours

Please let us know which pattern you are interested in

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