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Company Info
Spurgeons Children's Charity

74 Wellingborough Road
Rushden, United Kingdom

Phone: 01933412412
Web Site:

Company Profile

Community IDVA Job in Norwich


Job ID:





£21,073 to £24,658

Salary Type:

per year

Employment Type:

Full time


Community IDVA


Charity, Social Care



Job Description:

Community IDVA

Location: Norwich

Hours: 37 hours per week

Salary £21,073 - £23,112 rising to £24,658 per annum

Main Purpose of Job:
The Community IDVA is an instrumental part of the exciting partnership between Spurgeons, Norfolk County Community Safety Partnership and SafeLives who are working together to fill the gaps in the response to domestic violence and abuse by providing an innovative service, created with survivors of domestic abuse, for the whole family.
The Community IDVA role is focused on ensuring a positive experience for each client. You will directly support those who are at medium risk of harm and contribute to the support provided to their family. You will fulfil a specialist role as part of the multi-skilled team within the service, working collaboratively and holistically with other agencies to offer a coordinated response to improve the safety and wellbeing of service users. You will ensure that you lead by example, working with professionals around the client to create a culture of engagement and improve responses to clients with complex needs.
You will work alongside the Engage Case Managers and Children and Young People’s Workers to ensure the safety of the clients supported by the IDVA team, and achieve outcomes for the whole family. You will work with the Group Coordinator and Peer Coordinator to ensure holistic support is provided, and ensure realistic and supportive step-down processes are implemented that continue to build clients’ resilience. You will ensure the voices of service users are heard.
This post is funded by Norfolk County Community Safety Partnership, Big Lottery Fund Women and Girls Initiative, The Esmée Fairbairn Foundation, The Peter Cundill Foundation and The Aurum Charitable Trust as part of the delivery model for Norwich, on behalf of SafeLives.

Performance Fundamentals:
Spurgeons has identified three performance fundamentals applicable to all roles in the organisation:
  • Providing Excellent Services
  • Managing Self and Others
  • Managing Resources
All job tasks and competencies are aligned with these performance fundamentals.

Responsible for:
  • Contributing to achieving the overall aims and objectives of the service.
  • Working cooperatively with clients assessed at medium risk of harm to create a personalised support plan that reflects their wishes and promotes long term safety and well-being.
  • Coordinating a team approach to support any additional, complex needs and provide a holistic response to each client, their children and partners participating in the ‘Engage’ programme.
  • Contribute to creating a multi-agency culture of engaging with every member of the family and work alongside other services to jointly reduce risk and support each client to build on their resources and to move forward and thrive.
  • Valuing lived experience, you will create opportunities for client’s voices to be heard and to influence the coordinated response to domestic abuse.

Job Requirements:

Job Description
Working with at least 60 clients annually you will:
1. Build a relationship with each client and engage at their pace and in their preferred way; taking a client led, flexible approach to providing practical and emotional support and advocacy.
2. Facilitate a holistic assessment with each client, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
3. Support each client to identify their strengths, assets and resources to create a personalised plan with short and longer-term goals.
4. Facilitate regular reviews to ensure support is focussed and achieving the agreed aims, adjusting their plan to fit with where they are at.
5. Coordinate support for clients whose partners are on the Engage programme; focusing on their safety, wishes and wellbeing and facilitating participation in comprehensive family assessments and developing individual/family service plan(s).
6. Work closely with Complex Needs Specialist Community IDVA, Engage Case Managers, and Children and Young People Workers to ensure a whole family approach that has effective safeguarding and risk management in place.
7. Identify and support access to a range of therapeutic interventions that work for each individual and their unique needs.
8. Create and encourage ongoing opportunities for clients to feedback on the service and local approach and for their voices to inform, influence and improve the experience of others; within the service, across partner agencies and the local and national partnerships. You will demonstrate that survivor voices are valued and feedback the results of their input.
9. Develop and manage links with a variety of community, voluntary and statutory services to ensure ease of access and signposting for clients.
10. When another lead professional is best placed to lead support, work in a collaborative way and provide indirect support, expert advice and information.
11. Participate in facilitation of group programmes within the service, supporting colleagues and clients to create and contribute to an environment that makes participation safe, supportive and fulfilling. Similarly, support group programmes and activities including drop-ins at other services to support service users in the community.
12. Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
13. Support the Service Manager and the Complex Needs Specialist Community IDVA to achieve their objectives within the service and across the local area, contributing to how the 7 core principles are implemented and the effectiveness of partnerships.
14. Manage the safeguarding of vulnerable adults and children in line with organisational policy, in discussion with the Service Manager and with an open communication with Children and Families and Adult Services.
15. Maintain thorough, confidential and up-to-date service user records and case management notes using the InForm case management system and Whole Family Insights.

 Person Specification
AttainmentsIn order to be considered for this post you will have to demonstrate that you already have:


  • NVQ level 3 qualification in Child Care, Health or Social Care or equivalent
  • General education to GCSE standard preferably including Maths and English Language grade C and above
  • Evidence of recent and continuing professional development in relation to child development and family support practice.


  • Highly skilled at engaging and assessing service user’s needs.
  • Manage crisis situations calmly and positively.
  • Excellent advisory, guidance, negotiation and persuasive skills to influence best outcomes.
  • Experienced in developing trusting relationships with client groups and interpreting assessments in order to support a safety plan.
  • Creatively involving clients to lead the direction of their support and set realistic goals.


  • Substantial experience of providing emotional and practical support to service users, probably acquired over a period of not less than 2 years.
  • Experience of working in a multi-agency setting with a willingness for partnership working.
  • Experience of engaging with service users through assertive outreach.
  • Experience of liaising with social services, health agencies, housing providers and voluntary organisations

Work Based Knowledge






  • Comprehensive understanding of risk, needs and how they are related.
  • Undertaking risk assessments and designing safety plans.
  • Understanding of complex needs and interconnection with domestic abuse with domestic abuse.
  • Child protection / safeguarding issues and legal responsibilities.
  • Understanding of the dynamics of domestic abuse.
  • Awareness of typologies of domestic abuse.
  • Remits of the relevant statutory and voluntary agencies.
  • Demonstrable commitment to improving responses to DA across all agencies working in the sector.
  • Good standard of education, be literate and numerate.